Go Zuid-Afrika Company Privacy Policy

Go Zuid-Afrika is a part of Individual Travel Desk SA.

This policy will explain how our company uses the personal data we collect from you when you use Go Zuid-Afrika services.

What data do we collect?

Our company collects your personal identification data such as your name, email, phone number, address, date of birth and allergies/dietary requirements. In some instances, we might also need your passport/driver’s licence details. Anonymous sessions may also be tracked for user experience improvement.

How do we collect your data?

You directly provide our company with most of the data we collect. We collect and process data when you:

  • register online or request a quote for an itinerary, a hotel or car rental
  • Voluntarily complete the request form for which we sent you an email with link to our website to fill in your personal details after booking an itinerary
  • Voluntarily complete a customer survey or provide feedback after your trip is finished
  • use or view our website and app via your browser’s cookies

Our company may also receive your data indirectly from the following sources:

  • Travel agents though whom you initially book your trip and who will use our company as DMC
  • Other travelers that travel together with you and furnish your details to us via email or a link to our website

How will we use your data?

Our company collects your data so we can:

  • Process your order and book your itinerary
  • Furnish you name, date of birth, phone number and allergies/dietary requirements to the service providers we use (accommodations and activity companies), in order for them to be able to contact you in case they need to get information from you or update you with travel information
  • Keep you up to date if any changes happen in your itinerary
  • Conduct a client

How do we store your data?

Our company stores the provided information in a secured database that is remotely hosted in South Africa.

What are your data protection rights?

Our company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – your have the right to request our company for copies of your personal data

The right to rectification – you have the right to request that our company corrects any information you believe is inaccurate. You also have the right to request our company to complete information you believe is incomplete

The right to erasure – you have the right to request that our company erases your personal data, under certain conditions

The right to restrict processing – you have the right to object to our company’s processing of your personal data, under certain conditions

The right to data portability - you have the right to request that our company transfers the data that we have collected directly to you, under certain conditions

If you make a request, we have one calendar month to respond to you. If you would like to exercise any of these rights, please contact us via email: reservations@gozuidafrika.com

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website/app, we may collect information from you automatically through cookies or similar technology

How do we use cookies?

Our company uses cookies in a range of ways to improve your experience on our website/app, including:

  • Keeping you signed in (sessions)
  • Understanding how you use our website/app anonymously to improve the user experience

What type of cookies do we use?

There are a number of different types of cookies, however, our website/app uses:

  • Functionality – our company uses these cookies, so we recognize you on our website/app and remember your previously selected preferences. These cookies are required for the correct functioning of our service.
  • Analytical – our company uses these cookies to collect anonymous information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. These cookies are optional.

How to manage cookies

You can set your browser not to accept cookies or remove cookies from your browser, however, in a few cases, some of our website features may not function as a result

Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this page. This privacy policy was last updated on 1 July 2022

How to contact us

If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: reservations@gozuidafrika.com

Tel: +27 72 3697920

Address: 13 Belle Constantia Close, 7945 Kreupelbosch, Cape Town, South Africa

Maatwerk is de specialiteit van Go Zuid-Afrika. Er komt heel wat bij kijken om een reis naar Zuid- en Oost-Afrika te organiseren en onze grondige kennis van zaken zal u zeker weten te waarderen. Niet te min laten we u de vrijheid om ook zelf aan de slag te gaan. Op basis van uw persoonlijke voorkeur en onze kennis kunnen we een mooie reis samenstellen, waarin uw accommodatie, eventuele activiteiten en autohuur door Go Zuid-Afrika geregeld worden, of u kan al eens een kijkje nemen in ons aanbod van selfdrive programma's. Neem gerust met ons contact op voor een vrijblijvende offerte.

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